Widerrufsrecht

Returns & Refunds Policy

Form&Fold · formnfold.com · Last updated: 15 August 2026

Form&Fold is a trading name of Trenix Limited (company no. 17209243).

We want you to love what you order. If something isn't right, this policy explains exactly how returns, refunds, and cancellations work — no fine print, no surprises.

Questions? Email support@formnfold.com.

1. Your 30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible, items must be:

  • Unworn and unused, with no marks or wear on the soles
  • In original condition and packaging, with all tags attached
  • Accompanied by proof of purchase (your order number is enough)

We recommend trying shoes on a carpeted surface to keep the soles clean while you decide.

2. How to Start a Return

Email support@formnfold.com with:

  1. Your full name and order number
  2. The item(s) you'd like to return
  3. Your reason for returning (and photos, if the item arrived damaged or incorrect)

We'll reply within 1–2 business days with return authorisation and the correct return address.

Please wait for approval before sending anything back. Returns sent without authorisation, or to the wrong address, cannot be processed or refunded.

3. Refunds

Once your return arrives and passes inspection, we'll email to confirm approval.

  • Approved returns receive a full refund of the item price.
  • Refunds are issued to your original payment method within 5–10 business days of approval.
  • Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
  • Original shipping charges are refunded where the item was faulty, incorrect, or where required by law.

4. Who Pays for Return Shipping

Situation Return shipping paid by
Change of mind, wrong size, didn't suit you Customer
Faulty, damaged, or incorrect item sent Form&Fold
Statutory 14-day cancellation (UK/EU) Customer, unless item is faulty

For customer-paid returns, we strongly recommend a tracked service and keeping your postage receipt. We can't take responsibility for returns lost in transit.

5. Faulty, Damaged, or Incorrect Items

Please check your order as soon as it arrives. If anything is wrong, email support@formnfold.com within 7 days of delivery, including clear photos of the issue.

If we confirm a fault or an error on our side, you can choose:

  • A replacement, or
  • A full refund, including original and return shipping costs

We'll arrange and pay for return postage in these cases.

6. Exchanges

We don't process direct exchanges, because sizes often sell out while a return is in transit. Instead:

  1. Request a return for your original item
  2. Place a new order for the size or colour you want

This way you secure the item you need straight away.

7. Order Cancellations

Email support@formnfold.com as soon as possible.

  • Before dispatch: we'll cancel your order and issue a full refund.
  • After dispatch: please follow the standard return process above once your order arrives.

8. Non-Returnable Items

  • Gift cards
  • Items clearly marked "final sale" at the time of purchase

Nothing in this section limits your rights in relation to faulty goods.

9. Your Statutory Rights (UK & EU Consumers)

If you are a consumer in the United Kingdom or European Union, you have a legal right to cancel your order within 14 days of receiving it, for any reason and without giving a justification, and to receive a full refund of the item price.

This statutory right applies in addition to our 30-day return policy above, and nothing in these terms limits or replaces it.

You also have statutory rights to a repair, replacement, or refund where goods are faulty, not as described, or not of satisfactory quality.

10. Contact Us

Form&Fold (a trading name of Trenix Limited) Email: support@formnfold.com Support hours: Monday–Friday, 9:00–17:00 (UK time) Response time: Within 1–2 business days