Shipping policy

Shipping Policy

Form&Fold · formnfold.com · Last updated: 15 August 2026

Form&Fold is a trading name of Trenix Limited (company no. 17209243).

This policy explains how we process, ship, and deliver your order. Questions? Email support@formnfold.com.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

  • You'll receive an order confirmation email immediately after checkout.
  • You'll receive a separate shipping confirmation with tracking once your order is dispatched.

Orders placed after 12:00 PM (UK time) may begin processing the following business day. During sale periods and peak seasons, processing may take slightly longer — we'll always let you know if there's a delay.

2. Delivery Times

Estimated delivery is 7–14 business days from the date of dispatch, depending on your location.

Total estimated arrival is therefore approximately 8–17 business days from when you place your order.

Delivery estimates are guidelines rather than guarantees. Customs clearance, carrier delays, adverse weather, and local public holidays can affect timing beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order contents. The exact cost is always displayed clearly before you complete your purchase — there are no hidden charges added afterwards.

4. Where We Ship

We currently ship to the United Kingdom, European Union, United States, Canada, Australia, and New Zealand.

If your country isn't listed and you'd like to order, email support@formnfold.com and we'll let you know whether we can accommodate you.

5. Customs, Duties & Import Taxes

For orders shipped outside the United Kingdom, your parcel may be subject to import duties, taxes, or customs fees charged by the destination country's customs authority.

  • These charges are separate from what you pay us at checkout.
  • They are the customer's responsibility.
  • We have no control over these charges and cannot predict their amount.

If you're unsure what may apply, we recommend checking with your local customs office before ordering.

Please note: customs clearance can add delays beyond our estimated delivery timeframes.

6. Tracking Your Order

Once dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to follow your parcel in real time.

If you haven't received shipping confirmation within 5 business days of ordering, email support@formnfold.com with your order number and we'll investigate.

7. Shipping Address Accuracy

Please double-check your delivery address before completing checkout. We cannot be held responsible for orders delivered to an incorrect address provided at checkout.

Spotted a mistake? Email support@formnfold.com immediately. We'll update the address if your order hasn't yet been dispatched, though we can't guarantee changes once processing has begun.

8. Delayed or Missing Parcels

If your tracking shows no movement for more than 10 business days after dispatch, email support@formnfold.com with your order number and tracking details. We'll open an investigation with the carrier on your behalf.

If a parcel is marked delivered but you haven't received it, we recommend first checking with neighbours, building reception, and your local delivery depot — then contact us and we'll help resolve it.

9. Free Shipping

We may offer free standard shipping on qualifying orders from time to time. Any applicable threshold or promotional terms will be shown clearly at checkout.

10. Contact Us

Form&Fold (a trading name of Trenix Limited) Email: support@formnfold.com Support hours: Monday–Friday, 9:00–17:00 (UK time)