Terms of service

Terms of Service

Form&Fold · formnfold.com · Last updated: 15 August 2026

Please read these Terms of Service ("Terms") carefully before using formnfold.com. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. About Us

Form&Fold is an online footwear retailer specialising in comfort-focused women's shoes, operating at formnfold.com.

Form&Fold is a trading name of:

Trenix Limited Registered in England and Wales Company number: 17209243 Registered office: 15 Mason Court, Huddersfield, HD4 5NE, United Kingdom Email: support@formnfold.com

(References to "we", "us", and "our" in these Terms mean Trenix Limited trading as Form&Fold.)

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or are using it under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including where we believe these Terms have been breached.

3. Products & Pricing

  • We make every effort to display product colours and details accurately, though slight variation may occur due to photography and screen settings.
  • Prices are displayed in the currency shown at checkout and may change without prior notice.
  • All prices exclude applicable taxes, duties, and shipping unless stated otherwise; these are calculated at checkout.
  • We reserve the right to correct pricing errors and to cancel any order placed at an incorrect price, issuing a full refund.
  • We may limit the quantity of any product available for purchase.

4. Orders & Contract Formation

Placing an order constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email.

We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product information, or suspected fraudulent activity. Where payment has already been taken, a full refund will be issued.

5. Payment

We accept the payment methods displayed at checkout. By submitting payment details, you confirm that:

  • You are authorised to use the payment method provided
  • The information you've supplied is accurate and complete
  • You consent to being charged the total shown at checkout

All transactions are processed securely. We do not store full payment card details on our servers.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

In summary: a 30-day return window for unworn items in original packaging, full refunds on approved returns, and a statutory 14-day cancellation right for UK and EU consumers.

8. Intellectual Property

All content on formnfold.com — including text, graphics, logos, product images, product descriptions, and software — is the property of Trenix Limited or its licensors, and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit any content from this website without our prior written consent.

9. Acceptable Use

By using our website, you agree not to:

  • Use the site for any unlawful purpose or in breach of applicable laws
  • Attempt to gain unauthorised access to the site or its systems
  • Transmit harmful, offensive, or disruptive content
  • Use bots, scrapers, or crawlers without our express written permission
  • Impersonate any person or misrepresent your affiliation with any entity

10. Third-Party Links

Our website may contain links to third-party sites for your convenience. These do not constitute endorsements. We have no control over third-party content and accept no responsibility for it. Your use of any third-party site is at your own risk and subject to that site's own terms.

11. Privacy & Data Protection

Your personal data is collected and handled in accordance with our Privacy Policy. Trenix Limited is the data controller for personal data collected through formnfold.com, and is committed to handling your information in compliance with the UK GDPR and, where applicable, the EU GDPR.

For any data-related requests, contact support@formnfold.com.

12. Disclaimer of Warranties

The website and its content are provided on an "as is" and "as available" basis. We do not warrant that the site will be uninterrupted, error-free, or free from harmful components.

This section does not affect your statutory rights as a consumer, or any warranty that applies to the products themselves under consumer law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Trenix Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or purchase of our products.

Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the relevant product.

Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be excluded.

14. Your Statutory Rights (UK & EU Consumers)

If you are a consumer resident in the United Kingdom or European Union, you benefit from mandatory consumer protection laws in your country of residence. Nothing in these Terms affects those statutory rights, including:

  • The right to cancel a distance contract within 14 days of receiving your goods
  • The right to a repair, replacement, or refund where goods are faulty, not as described, or not of satisfactory quality

Where any provision of these Terms conflicts with applicable consumer protection law, the statutory provision prevails.

15. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately upon being posted to formnfold.com, and the "Last updated" date will reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the revised Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are an EU consumer, you may also be entitled to bring proceedings in your country of residence, and may use the European Commission's Online Dispute Resolution platform.

17. Contact Us

Trenix Limited (trading as Form&Fold) 15 Mason Court, Huddersfield, HD4 5NE, United Kingdom Company number: 17209243 Email: support@formnfold.com Support hours: Monday–Friday, 9:00–17:00 (UK time)